You can order online via our website and pay at the checkout. Alternatively, you can contact Silk.Wood directly using our Contact page and we will happily assist you

We accept PayPal and all major credit cards: Visa, Mastercard. We also have multiple finance options available including Klarna.

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.

Payments can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date,
and card type are correct, and that your billing address is the same address registered to the card.

If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team.

Please make sure you type your discount code into the appropriate box when you check out and click ‘Apply’ to apply it to your order.

Please also ensure that the discount code you are trying to use is eligible for the products you're purchasing.

Only one discount offer or promotional code can be used per transaction. Promotional codes cannot be applied to Sale, Outlet or already discounted items. Should you need any further help, please contact our Customer Service team.

If you don’t find the information you are looking for on the product page and the description information underneath the product image, please contact our Customer service team and we will be happy to help.

Some of our most popular products may go out of stock very quickly. As we try to keep our products fresh, we add new products regularly so you might just find something similar to the one you were looking for.

Try browsing through our collections at the top of the webpage and then refine the type of item you are looking for by clicking on each of the sub sections or using the filter options available.

Alternatively, you can type in the product or brand into our search facility  and we will find you everything related to your specific search.

No, but it will make it make your shopping experience much easier with us in the future if you do.

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, wish list, regular newsletters, as well as exclusive discounts and special offers.

You can sign up or you can start shopping straight away and set your account up when you check out, whichever you prefer.

It sounds obvious, but please make sure you are entering your details in the correct case (lower/upper). If you have done this and are still having problems, you can reset your password using the 'forgotten your password' link.

Or, please do get in touch with a member of our Customer Service team and they will help you as soon as possible.

We review our pricing on a regular basis to ensure we’re bringing you the best prices possible, however, in the rare case that you find a product cheaper elsewhere please contact us it has to be a like for like
product we will not accept similar products that look like the product you are
interested in. We do reserve the right to also refuse a price match if we deem
it necessary.

Please check your order confirmation and estimated delivery timescales for each item on your order to make sure you are not missing anything that is outside of the delivery timescales stated on our website.

If you discover something is missing, then please contact our Customer Service team as soon as possible.

Unfortunately, you cannot choose a specific delivery day, but we will do our best to request it for you, however, this is not guaranteed. All deliveries are normally Mon-Fri 8 a.m. to 8p.m.

Failed or delayed deliveries will result in a storage charge of £15 per order per week, until delivery is rearranged.

A rearranged delivery will be charged at cost price, on average this is 10% of the order value.

If you wish to cancel your order after it has been dispatched, you will be charged for a failed delivery.

Please ensure your return arrives back to us within 28 days of delivery. Please make sure all items are safely packaged.

Have a question we didn't answer? Send us a message below.

Our opening hours are Monday – Friday, 9am–5pm GMT Saturday 9am-4pm Sunday
9-4pm